Sr Director, Product Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Sr. Director, Product Management do at Fiserv?
As a successful Sr. Director of Product Management in the Merchant Acquiring organization, you will ensure that Fiserv delivers on its commitments to our clients. You will serve a meaningful role in driving solutions while ensuring client satisfaction and partnership with stakeholders across the company.

What you will do:

• Collaborate with sales and marketing teams to create and update collateral that showcases platform capabilities and aligns with customer needs.
• Develop comprehensive documentation, including user guides and technical resources, to support sales efforts and facilitate customer education.
• Oversee the product roadmap, driving the development of new features focused on payment streamlining, integration of new payment methods, fraud prevention, and enhanced reporting capabilities
• Lead platform rationalization and consolidation efforts to streamline operations, eliminate redundancies, and optimize resource utilization.
• Oversee the development of new functionality, implementations, and operational support for eCommerce processing
• Lead product innovation sessions focused on payment solutions, collaborating with clients to streamline customer experience and drive growth
• Collaborate with account teams to scope and define implementation work, ensuring successful go-live for clients
• Troubleshoot and provide solutions for client issues encountered during processing, ensuring timely resolution and minimal disruption to business operations
• Managed product development across multiple pods, ensuring timely and high-quality delivery of client/product requirements
• Engage with clients on how to solve for specific business needs, including consulting and solution recommendations based on software functionality
• Partner with clients on how to use technology while continuing to achieve business/compliance goals
• Partner with product managers, sales and technology to support implementation and platform changes
• Support IT counterparts with design and/or development of solutions for client specific requests
• Assist with resolution of technical client requests that require research and/or non-developer implementations

What you will need to have:

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.