Description
Tyler Technologies is a leader in public sector software and payment solutions, helping governments and municipalities streamline services and enhance citizen engagement. Our Payments Product group provides secure, innovative, and scalable payment processing solutions that power financial transactions across diverse public sector verticals.
The Product Owner, Payment Transactions will help define and drive the product vision and roadmap for our payment processing, settlement, and disbursement platform. This role will work cross-functionally with product management, engineering, support, compliance, and others to deliver on our processing and revenue management product vision. The ideal candidate has a strong background in transaction-based software product, experience with customer facing roles and familiar with account, finance or payment systems.
Responsibilities:
Research market problems Â
- Conduct onsite and virtual visits to client sites
- Conduct interviews with clients and prospects
- Attend industry conferences and user gatherings
- Research competing products and organizations
- Prioritize problems to solve Â
Evaluate incoming requests, requirements, and suggestions
- Maintain a backlog of planned development work
- Organize releases of product features
- Validate priorities and plans with stakeholders
- Design solutions to problems Â
Communicate requirements as epics and stories
- Consult with designers on mockups and prototypes
- Consult with engineers on technical solutions
- Validate designs and requirements with stakeholders
- Deliver solutions to the market Â
Guide development and testing of new features
- Document features and functionality for future reference
- Demonstrate and train features for stakeholders
- Validate features with early adopter clients
- Drive adoption of solutions Â
Measure adoption and usage in the target market
- Assist in sales demonstrations, webinars, and proposals
- Advocate through marketing campaigns and community messaging
- Participate in Tyler conferences and events
Qualifications Â
- Experience working with local government financial or receivable departments
- Experience with payment collection solutions
- Experience working in a customer-facing role, preferably in gathering requirements for software development
- Strong project and task management skills
- Understanding of the software development life cycle, especially agile methodologies
- Understanding of software design principles, especially user centered design
- Proficiency communicating in written, verbal, and presentation form
- A track record of demonstrating analytical and problem-solving skills, attention to detail, strong time management skills and the ability to manage multiple work tasks effectively
- Ability to excel in the following capacities: independently as a sole contributor, as an integrated contributor in a team setting, and as active participant in a cross functional setting.
- Ability to travel to client sites, conferences, and Tyler offices, as needed