Product Manager (Digital Products)

Job Description

Key Responsibilities:

• Use customer feedback, market analysis, and data to inform product decisions
• Define and manage success metrics to inform ongoing product strategy
• Know your customer by regularly engaging current and prospective users to understand needs and behaviors
• Drive build-test-learn experiments to validate assumptions and refine product direction
• Create, prioritize, and continuously refine the product backlog by decomposing complex problems into epics/features/user stories with clear acceptance criteria
• Partner with Engineering and Architecture to define solution approaches, technical requirements, and delivery sequencing
• Own non-functional requirements (NFRs) for performance, availability, scalability, resiliency, and observability
• Drive security-by-design and privacy-by-design requirements in partnership with Security, Risk, and Compliance
• Define telemetry and analytics instrumentation to measure adoption, reliability, and business outcomes
• Ensure production readiness through release planning, feature flags, runbooks, and incident response expectations
• Balance feature delivery with technical debt reduction by prioritizing modernization, refactoring, and dependency upgrades
• Develop and communicate the product vision, strategy, and roadmap; incorporate timely stakeholder feedback
• Ensure development standards are followed to enable tight feedback loops and clear product definition
• Coach and mentor team members and cross-functional partners on collaboration, ideation, consumer research, experiment design and execution, measurement, implementation, customer interactions, and rollout
• Partner with business and IT stakeholders during execution to ensure expectations are met
• Proactively remove obstacles and resolve roadblocks to achieve product goals
• Identify and develop services and service level agreements (SLAs); educate senior leaders and continuously improve service-related processes