Product Manager

Product Manager

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DEPARTMENT: Product Team

REPORTS TO: Director of Product Management

FLSA: Exempt

Schedule: Monday-Friday, 8am-5pm (4/1 Hybrid)

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, life insurance, Telemedicine access, short & long-term disability, and more!
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading, innovative technology

Position Summary 

The Product Manager is tasked with managing the company’s product categories Ignition Interlock (IID), Speed Aware (ISA), Portable (PAM), and all complimentary devices / modules. The position reports to the Senior Product Manager and will focus on the following:

• Device Performance & Maintenance of Quality Standards 
• Data Collection & New Product Development 
• Technical Support to Field and Collaborative Tech Support to R&D, IT, Engineering and Software.
• Ensure that annual financial and unit objectives are achieved. 
• Lead the development of product and feature initiatives to insure competitive advantage. 
• Work in tandem with Sales, Marketing, R&D, IT, C&C, Service, Operations and Software teams to optimize product attributes, product performance, requests and results.

Essential Duties and Responsibilities

• Act as “Product Expert” for Global IID by identifying issues and adhering to performance standards.
• Develop the key informational resources to address the needs of the marketplace. 
• Oversee and monitor training, market intelligence, new technologies, product performance, competitive knowledge, sourcing, etc.
• Constantly work to remove barriers to success (internally and externally) while leading process improvements. 
• Work to maintain and drive improvements in product design and functionality based on the needs of the marketplace by evaluating all activities on projected ROI. 
• Maintain service quality by defining optimal standards, evaluating opportunities, delivering outcomes and driving change as needed. 
• Work with Marketing to develop resources for Field Sales and Client Services department to include presentation materials, reference materials, dialogue guides, product specifications, features and benefits, competitive information, general market intelligence etc.
• Keep management informed by communicating relevant information; preparing reports; interpreting information; making informed recommendations, etc. 
• Maintain professional and technical knowledge of both the competitive environment, new product status to help win in the marketplace. 
• Ensure timely delivery of products to meet market needs by providing product and category expertise
• Own the product lines and drive product category success.

Qualifications

• Minimum of 2 years of experience in Business Process Management, Operations Management, or a related leadership role required
• Minimum of 2 years of hands-on experience in SmarTrac architecture, system design, and implementation preferred
• Minimum of 2 years of experience in a help desk or over-the-phone technical support environment preferred
• Strong analytical and problem-solving skills within technical and operational environments required
• Proven ability to lead cross-functional initiatives and influence organizational change required
• Excellent communication skills, including public speaking, presentations, and written communication required
• Organizational, prioritization, follow-up, and time management skills required
• Ability to work both independently and collaboratively in a team environment required
• Ability to work varied hours and travel when required (less than 5%) required
• Strong business acumen required
• Proficiency in Microsoft Office 365 products required
• Technical competency and experience with process mapping or workflow tools preferred
• Ability to work onsite at the Grapevine, Texas corporate office a minimum of four (4) days per week required

Physical Demands & Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers to handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
• All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
• The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.