Product Manager - Billing and Collections

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs around the world enabled through our platforms Ignite, Glofox, Trainerize, and Evo.

THE TEAM:

Our Global Commerce team manages $12 billion annually via a cloud-native platform tailored to the fitness industry. With ABC point-of-sale solutions, businesses enhance in-club experiences, expand online sales, and enable mobile payments. As one of ABC’s fastest-growing products, we’re scaling globally, entering new markets, and delivering seamless, intelligent payment solutions with unmatched technology and partner coverage.

WHAT YOU'LL DO

As a Product Manager for ABC Billing & Collections, you will be responsible for understanding user needs, developing long-term product plans, and defining product features that address those needs. You will also be responsible for the growth and usage of our products to ensure we’re helping businesses get the most value from using ABC’s Commerce platform.

At ABC, product development is an extremely collaborative effort between engineering, design, product marketing, data science and customer-facing teams. You’d be joining a team of experienced Product Managers who have a track record of successfully building large-scale business and SaaS products that are collectively impacting millions of businesses and members around the world.

Responsibilities

• Partner with cross-functional teams to research, document, and deeply understand customer needs in Billing and Collections, designing and deploying new payments experiences. 
• Conduct in-depth research on the competitive landscape and translate insights into differentiating product capabilities and features. Define product requirements, provide clear prioritization, and support decisions related to development sequencing. You will also participate in sprint planning, sprint reviews and Go-To-Market (GTM) execution to align with the roadmap.
• Partner with engineering to understand the commerce platform and technology to develop new products, features and functionality to support growth and industry-best user experiences including invoicing, subscriptions, recurring payments, dunning process, notifications and Commerce User Interfaces and dashboards.
• Collaborate with the Sales and Customer Success teams to develop a compelling roadmap for how we can extend our billing and collections solutions to our clients.
• Use metrics and analytics to guide product optimization and measure success.

• Leverage your technical expertise to gain an in-depth understanding of Membership and Operations systems,  integrate with Commerce APIs, and contribute to critical discussions on product design, data modeling and software architecture.

WHAT YOU’LL NEED

• 5+ years of product management experience or equivalent
• Demonstrated success and execution track record in building and sustaining scalable technology products.
• Great interpersonal skills and strong verbal and written communication. You can collaborate and thrive in productive, healthy debate done with mutual respect and shared goals. You can make complex concepts accessible with clear communication.
• Proven track record of successful stakeholder management including driving product roadmaps, client communications, handling escalations, and advocating for ongoing investment in your product.
• Experience working on payments or billing products with developer interfaces (App deployment, APIs, SDKs); software or SaaS-related product experience a plus.

• Experience successfully building and launching products and services
• Experience in one or more of the following areas is preferred:
  • Payments and/or eCommerce
  • Mobile device management
  • Subscription billing
  • Software product lifecycle management
• Degree in Finance, Accounting, Economics, Computer Science, Product Management or Business Management

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $65,000 -- $89,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!