ServiceNow Program Manager / Product Manager

Veracity by RGP™ is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.

We are seeking an experienced Program Manager / Product Manager with deep expertise in
ServiceNow to oversee a strategic program of initiatives delivered by external partners and
system integrators. This role serves as the core platform product owner, responsible for
defining and driving the strategic roadmap, coordinating cross-functional efforts, and
maximizing business value through adoption of the ServiceNow platform.

This role requires hands-on experience managing ServiceNow as a platform owner across
multiple product suites (e.g., ITSM, HRSD, CSM, IRM, Creator Workflows), with a proven track record of leading enterprise adoption, driving business outcomes, and aligning technical capabilities with strategic goals.

Key Responsibilities: 

• Program Oversight & Governance
  • Lead and coordinate a program of concurrent ServiceNow projects executed by third-party partners and system integrators
  • Establish and manage program-level governance and reporting structures
  • Ensure alignment across partner delivery teams, internal stakeholders, and executive sponsors
• Platform Product Ownership
  • Own the strategic vision and roadmap for the ServiceNow platform in alignment with organizational goals
  • Prioritize the backlog, define platform-level epics/features, and work closely with delivery teams to ensure value-based outcomes
  • Serve as a central point of contact across the enterprise for ServiceNow platform initiatives
• Business Value & Adoption Enablement
  • Define and execute a multi-year platform adoption and capability roadmap
  • Partner with business units to understand use cases, identify opportunities, and promote adoption across departments
  • Develop strategies for measuring and increasing platform ROI and value realization
• Stakeholder Engagement
  • Act as a liaison between business, IT, and vendor teams to ensure clear communication, expectations, and results
  • Present roadmap updates, KPIs, and delivery progress to executive stakeholders
  • Facilitate strategic planning workshops and product reviews
• Platform Health & Best Practices
  • Champion platform governance, reusability, and adherence to ServiceNow best practices
  • Identify opportunities for optimization, rationalization, and innovation on the platform
  • Stay current on new ServiceNow releases and features and assess applicability to the enterprise

Qualifications:

• 7+ years of experience in enterprise IT environments, with at least 5 years focused on ServiceNow as a platform owner, product manager, or program lead
• Proven experience delivering ServiceNow solutions across multiple product suites (e.g.,ITSM, HRSD, IRM, CSM, App Engine)
• Strong experience in developing and executing adoption roadmaps and driving platform value realization
• Demonstrated success managing complex programs involving multiple external vendors/partners

• Deep understanding of the ServiceNow platform’s architecture, capabilities, and best practices
• Excellent communication, stakeholder management, and leadership skills
• Experience with Agile methodologies and tools (e.g., SAFe, Scrum, Jira, ADO)

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) – required
• ServiceNow Certified Implementation Specialist (CIS) in at least one product area - preferred

• PMP, SAFe, or Agile certification – a plus
• Experience with enterprise change management and digital transformation initiatives

Why Join Us?
This role offers a unique opportunity to influence and scale enterprise-wide transformation
through one of the most powerful platforms in the market. You’ll collaborate with executive
stakeholders, lead strategic efforts, and shape the future of ServiceNow across the
organization.

WHAT YOU CAN EXPECT

• All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
• Base Pay Range: $165,000 - $180,000
• Other Compensation: Incentive Compensation
• Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Flexible Time Off Program, 8 Paid Holidays, 10 Paid Sick Days
• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.

WHAT WE DO
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth and pave the way for long-term success through bold innovation and fearless collaboration.
Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION (DE&I)
We believe diversity, equity, and inclusion are critical underpinnings of our shared values. As a Human First company, we recognize diversity as a strength cultivated through our culture, our people, our business, and our clients. As part of this commitment, if you require reasonable accommodation during the application or interview process, please contact [email protected].

EQUAL OPPORTUNITY EMPLOYER
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.
Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!