Senior Salesforce Product Owner / Business Analyst

Pay Range: $55.00hr - $60.00hr

Job Overview:

The candidate will serve as a Salesforce Product Owner and Business Analyst, shaping the Salesforce product roadmap and translating business needs into scalable solutions across Sales Cloud, Service Cloud, Experience Cloud, and Agentforce.

Key Responsibilities:

• Product ownership and roadmap: Own and shape the Salesforce product roadmap, translating business objectives into prioritized epics, features, and measurable outcomes.
• Backlog management: Own, prioritize, groom, and refine the backlog based on business value, customer impact, risk, dependencies, and delivery capacity.
• Business analysis: Lead Client workshops and convert business needs into user stories, process flows, business rules, functional requirements, and acceptance criteria.
• Salesforce solutioning: Recommend scalable, configuration-first solutions across Sales Cloud, Service Cloud, Experience Cloud, and/or Agentforce.
• Stakeholder management: Act as the business-technology interface, resolve competing priorities, and communicate product decisions to senior stakeholders.
• Agile delivery: Drive refinement, sprint planning, story clarification, reviews, release planning, and product acceptance.
• Testing and acceptance: Coordinate SIT and UAT, defect prioritization, business acceptance, training, and production readiness.
• Architecture and integration: Partner with Salesforce Architects and engineering teams across integrations, APIs, authentication, data, security, and deployments.
• Release, adoption, and innovation: Support change readiness, adoption, and KPI tracking; lead POCs and evaluate Agentforce and AI-enabled CRM opportunities where relevant.

Required Skills:

• 7+ years of Salesforce/CRM experience in Product Owner, Business Analyst, Functional Consultant, or comparable roles.
• Strong functional knowledge of Sales Cloud, Service Cloud, Experience Cloud, and/or Agentforce.
• Proven experience owning and prioritizing a Salesforce product roadmap and backlog.
• Strong Agile/Scrum capability across epics, features, user stories, acceptance criteria, refinement, sprint, and release planning.
• Solid knowledge of Salesforce administration, including profiles, roles, permission sets, sharing, OWD, Flows, objects, data, and reporting.
• Working knowledge of Salesforce integrations, APIs, authentication, security, data migration, DevOps, and deployment concepts.
• Experience leading Client, process mapping, solution workshops, UAT, and senior stakeholder discussions.
• Ability to challenge requirements, make prioritization trade-offs, and translate strategy into executable Salesforce capabilities.
• Excellent analytical, problem-solving, facilitation, storytelling, and stakeholder communication skills.

Certifications Preferred:

Salesforce Certified Administrator, Salesforce Certified Business Analyst; Sales Cloud and/or Service Cloud Consultant; Platform App Builder. Advantageous: CSPO/PSPO and relevant Salesforce AI or Agentforce certification.