Senior Product Manager, Disputes Management

Overview

Lead Product Manager,  Disputes Management

Shift4 is seeking a Product Manager to lead the development and expansion of our Chargeback Management tools and reporting capabilities. This role is critical in enhancing our ability to help merchants and financial institutions manage, dispute, and resolve chargebacks efficiently. You will define the product strategy, drive the roadmap, and collaborate with cross-functional teams to deliver best-in-class solutions.

This role is a hybrid position based at any of the following Shift4 locations: Atlanta, GA (preferred), Tampa, FL, or Center Valley, PA. Relocation assistance may be provided.

Responsibilities

• Strategic Leadership: Define and execute the product strategy for Chargeback Management tools, ensuring alignment with business objectives and market needs.
• Product Roadmap & Execution: Develop and manage the product roadmap, prioritizing features and enhancements based on customer needs, regulatory requirements, and industry trends.
• Data-Driven Insights: Leverage data analytics and customer feedback to optimize chargeback resolution workflows, improve automation, and enhance reporting capabilities.
• Collaboration: Work closely with UX, Engineering, marketing, operations, and commercial, to ensure alignment and consistency in delivering a seamless and integrated merchant experience. Champion the "voice of the customer" and spearhead cross-functional initiatives aimed at addressing merchant needs and pain points.
• Industry Expertise: Stay ahead of trends, regulations, and competitive offerings in the chargeback and payments space to drive innovation.

Qualifications:

• 7+ years of experience in Product Management, with at least 2 years in the Payments, Fintech, or Chargeback/Dispute Management space.
• Proven track record of launching and scaling B2B SaaS products, preferably in payments or fraud prevention.
• Working knowledge of chargeback processes, regulatory frameworks (e.g., Visa/Mastercard rules), and dispute resolution.
• Experience working with data-driven products, analytics, and reporting tools.
• Strong technical acumen with the ability to work closely with Engineering teams to translate business needs into scalable solutions.
• Excellent communication and stakeholder management skills, with experience influencing senior executives.
• Ability to balance strategic vision with hands-on execution in a fast-paced environment.
• Bachelor’s degree in Business, Computer Science, or a related field or experience in lieu of a degree may be considered. (MBA is a plus to have).

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.