Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for law enforcement tools and technology. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We’re seeking an experienced Lead Product Manager for our Records Management System (RMS) product line with a history of driving ideas from inception to launch. Our cloud-native RMS solves challenging problems unique to Public Safety. To that end, the product team thrives on our uncanny ability to research and break down complex problems and deliver simple and delightful user experiences.
What you can expect to work on:
- Developing a deep understanding of our customers' needs through customer interactions, market research, user feedback, and competitive analysis
- Partnering with customers, sales, design and engineering, customer success, and delivery to define, own, and execute the RMS product roadmap
- Introducing AI-driven features to enhance report writing and streamline data entry processes
- Improving processes to drive efficiency and foster collaboration with other teams
- Communicating product priorities across the organization using data-driven decision making
- Creating and owning team-wide goals and metrics around feature launches, success outcomes, and iterating based on results
- Presenting company-wide and customer-facing product updates on a regular basis
- Partnering with marketing on go-to-market strategy and sales enablement
- Aligning RMS investments with company growth targets, launch enablement, and customer retention goals, all of which will enable the company to dominate the RMS market
What we expect from you:
- Strong alignment with our mission
- 8-10 years experience working in product, with 4+ years as a product leader
- 6+ years managing a complex enterprise product
- Travel up to 20%
- Ability to learn quickly and become an expert within the company on our RMS and on the RMS market
- Demonstrated experience shipping multiple products from start to finish, concept to launch
- Well-rounded business, design, and tech acumen which enable productive discussions with customers, sales, designers, and engineers
- Ability to see the simplest path through a complex workflow
- Experience channeling the points-of-view of a wide range of stakeholders
- Proven experience using data to drive decision making
- Experience building internal training and onboarding for new PMs
- Very comfortable using agile/kanban or similar methodologies to approach your work
What you can expect from us:
- Constant collaboration with numerous Mark43 teams, including design, engineering, and services
- Building mission-critical and socially responsible software to enable first responders to better serve their communities
- A team that respects and embraces your ideas and expertise
- Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
- A workplace dedicated to supporting and bettering public safety and government agencies