Product Manager, Home Technology Ongoing Service
Daisy Co
Full-time
Remote
United States
$150,000 - $170,000 USD yearly
Overview:
Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients.
Daisy is transforming how homeowners experience and maintain smart home technology by offering quarterly check-in services designed to assess satisfaction, address issues, and recommend new solutions. We are looking for a dynamic and strategic Product Manager to lead the development, launch, and optimization of this ongoing service. Reporting to the CEO, this product leader will need to navigate the complexities of operations, marketing, and technology to deliver exceptional value to our clients.
Key Responsibilities:
- Product Strategy & Vision: Define and drive the vision for Daisy’s quarterly home technology service, ensuring it aligns with customer needs and company goals.
- Operational Rollout: Plan and execute service rollouts across multiple branches and regions, collaborating with operations teams to ensure seamless implementation.
- Customer Experience: Develop tools and initiatives to understand and enhance customer satisfaction, including surveys, feedback loops, and performance analytics.
- App Development: Lead the design and launch of a customer-facing app to facilitate communication between clients and technology teams, allowing customers to share feedback, request services, and explore new home technology offerings.
- Cross-Functional Leadership: Lead and coordinate a remote, cross-functional team across the country, including operations, sales, marketing, and technical support.
- Data-Driven Insights: Use data to identify trends, measure service effectiveness, and inform decisions on product enhancements.
- Marketing & Engagement: Develop creative strategies to excite and engage customers about the service, including personalized communications, loyalty programs, and promotional campaigns.
- Sales Integration: Collaborate with sales teams to identify and present new home technology opportunities to clients.
Key Qualifications:
- Proven experience as a Product Manager, Program Manager, or equivalent leadership role.
- Strong background in operations management, preferably with experience in multi-location service rollouts.
- Experience in marketing and customer engagement strategies.
- Demonstrated ability to lead remote, cross-functional teams.
- Familiarity with smart home technology or related consumer technology products is a plus.
- Track record of successfully launching and scaling products or services.
- Excellent communication and problem-solving skills.
- Ability to think creatively and innovate to meet customer needs.
- Bachelor’s degree in Business, Marketing, Operations, or a related field; MBA is a plus.
Preferred Qualifications:
- Experience developing customer-facing digital products (e.g., mobile apps).
- Knowledge of CRM systems and customer engagement tools.
- Strong analytical and project management skills.
- Passion for smart home technology and innovation.
What We Offer:
- Competitive salary and performance-based incentives
- Medical, Vision, and Dental Insurance
- 401K
- Two weeks of paid time off
- Remote flexibility
- Opportunity to shape a key service offering in a rapidly growing company
- Collaborative and innovative work culture
Company Purpose/Mission:
- Our Mission - To enhance the human experience through smart spaces
- Our Vision - To be the most beloved brand in technology services
Company Values:
- Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
- Accountability - We are responsible, transparent, and committed to delivering on our promises.
- Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
- Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
- You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.
Additional Information:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
This is a remote position.
Compensation: $150,000.00 - $170,000.00 per year
Join the Team that's Simplifying Smart Technology
Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we’re looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we’re always welcoming new Technicians!
The Daisy Difference for Technicians
We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.