Manager, Digital Product Management

We are looking for a motivated and detail-oriented Manager, Digital Product Management to support the UX design, development, and ongoing optimization of our hotelier-facing digital experiences and tools. Reporting to the Director of Hotel Digital Product Development, this role will work closely with cross-functional teams to enhance our digital platforms, ensuring they effectively meet the needs of LHW’s core customers: hoteliers. 

The ideal candidate has 2-3 years of experience in digital product management, a collaborative approach to problem-solving, and an interest in hotel digital experiences. A background in luxury hospitality is a plus, but more importantly, we’re looking for someone eager to learn, adapt, and contribute to a growing team. If you’re excited about working in a fast-paced environment and making an impact, we’d love to hear from you! 

This is a full-time position located either in New York City or remote. If in New York City, we offer a hybrid schedule, working from our NYC office location 2 days per week. 

Key Responsibilities 

• Help oversee key aspects of the product lifecycle, from planning and development to launch and continuous enhancements. 
• Serve as a trusted consultant for hoteliers, ensuring their digital experience aligns with business goals. Must be comfortable in a client-facing role, including leading demos and gathering user feedback. 
• Support the Director of Hotel Digital Product Development in overseeing the operational aspects of the Digital Support team, responsible for handling hotel requests related to digital channels. 
• Work closely with UX, Brand, Creative, IT, Member Experience teams, external development partners, and hoteliers to ensure seamless execution of digital initiatives. 
• Apply analytical thinking and creativity to identify challenges and drive innovative solutions. 
• Assist in defining and prioritizing product features based on user feedback, analytics, and market research. 
• Contribute to product roadmaps by tracking milestones, gathering data, and assisting with A/B testing and key metrics, helping to move performance optimization forward. 

Key Skills & Abilities 

• Collaboration: Proven ability to work with cross-functional teams, including UX, engineering, marketing, and hotelier partners. 
• Problem-Solving: Strong analytical and creative problem-solving skills to identify and resolve product challenges. 
• Agility & Adaptability: Experience working in Agile environments with the ability to adapt to shifting priorities. 
• Communication: Excellent verbal and written communication skills, with the ability to present ideas clearly and engage with stakeholders at all levels. 
• Attention to Detail: A keen eye for detail in managing product features, roadmaps, and performance metrics. 
• Time Management: Strong ability to manage multiple projects and deadlines efficiently. 
• Proactive Mindset: Self-starter with an ownership mentality, able to work effectively in ambiguous situations. 

Qualifications 

• 2-3 years of experience in digital product management or product development. 
• Experience managing aspects of the product development process using Agile methodologies and tools such as Jira and Confluence. 
• Understanding of web, mobile app, and SaaS product development principles. 
• Strong data analysis skills, using both qualitative and quantitative insights to guide decisions. 
• Familiarity with UX/UI design principles and a user-centric approach to product development. 

If you’re a proactive, strategic thinker who’s passionate about delivering best-in-class digital experiences for luxury hoteliers, we invite you to apply! 

Compensation

Expected Salary*: $90,000-105,000

Target Incentive bonus: 10%

*Actual compensation within that range will be dependent upon the individual's skills, experience, location and applicable laws.

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a personal holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with Company seed
• 401(k) company match up to 4% of salary
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees’ passion for travel
• Unlimited access to financial advisors
• 4 weeks work-from-anywhere 

About The Leading Hotels of the World, Ltd. (LHW)  

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled with exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps – and beyond – explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld  

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.