Lead Product Owner

Pay Range: $74.54hr - $79.54hr

Job Overview:

Serves as an authority over Product Owners and product teams to ensure clarity in strategic direction. Brings expertise to lead and manage project requirements and introduces new, beneficial tools and practices. Focuses on managing the development of products to meet the needs of internal and external clients, and helps to establish the business value for their development and implementation. Provides business point of view and guidance on opportunities and risks to support clients.

Essential Functions:

• Leads the development of the product portfolio and provides workable solutions to satisfy customer and market expectations in close collaboration with stakeholders, Product Owners, and scrum teams.
• Collaborates with management to identify and plan product releases by reviewing milestones with stakeholders; manages the continual development of existing products.
• Validates proposed solutions by performing market research to gain insights and inform; assists with pricing packages and structures.
• Communicates internally and externally, develops and maintains Product Roadmaps.
• Manages Product Backlogs for the development teams by using product road mapping and backlog management tools.
• Works closely with testing managers to ensure product functionality is properly tested against business requirements; leads change control processes to reflect project priorities.
• Aides in the development process by attending product refinement, sprint planning, and sprint reviews.
• Coordinates and organizes workshops with product users using the discover and define approach; validates hypotheses and implements best solutions.
• Contributes to wider initiatives and activities that support and increase customer satisfaction.
• Conducts product training to partners, staff, and identifies need for individual/team training opportunities.

Qualifications:

To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level:

• Bachelor's Degree.

Education Details:

Product Management, Engineering, Information Technology or related field.

Experience:

• 8+ years of experience in business analysis, business development, solutions development, system analysis, technical design/development implementation or equivalent experience OR 6+ years of previous product owner experience with an in-depth knowledge of agile process and principles.
• ServiceNow experience is required with working experience in CRM modules; healthcare industry experience is preferred.

In Lieu of Education:

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications:

• Previous healthcare experience.
• Advanced degree.

Knowledge, Skills and Abilities (KSAs):

• Proficient in Agile methodologies, principles, and procedures at an expert level.
• Ability to use Product KPIs and business metrics to optimize the product at an expert level.
• Ability to recognize, analyze, and solve a variety of problems at an expert level.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines at an expert level.

Licenses/Certifications:

• Certified Scrum Product Owner (CSPO) certification required upon hire.