As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.
About us
National Grid is hiring a Lead Product Manager, GridForce on our IT Customer team in Hicksville, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
IT and Digital works in a harmonised partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.
Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team.
Job Purpose
- National Grid is seeking an adaptable and results-oriented Lead Product Manager for the GridForce product to lead a crossfunctional Product Team with end to end ownership and accountability for the Product
- You will enable your team to take a "speed wins" approach to building and shipping features that strikes the right balance between time to value and delivering effective functionality.
- You will make tough trade-off decisions that result in both a successful initial launch and quick, data-driven iteration.
- You will connect your team's work back to objectives the management team cares about, helping the project team to clearly understand the importance of their work. You will effectively leverage user feedback to uncover unmet needs, to validate a new concept, or to improve an existing product. You will work very close with the Business Product Owner for GridForce.
- You can effectively leverage user feedback to not only get feedback on individual features, but to help inform your team's roadmap.
- You will be responsible for the outcomes driven by your team, with the ability to make effective adjustments to direction or process to maximize those team outcomes. As your team is hitting diminishing returns, you will recommend where to shift that investment.
Key Accountabilities
- Lead a cross functional Product team one or more squads within a larger cross functional Product Team
- Act as the voice of the customer in the definition of innovative digital solutions
- Work with strategic design to gain an understanding of user personas, pain points and journeys knowing how that informs the roadmap
- Provide insights into product, technology, and market trends
- Develop feature lists, user stories, and roadmaps associated with GridForce and other possible Salesforce/portal products
- Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing
- Monitor and report on product KPIs
- You will set and achieve meaningful OKR's for your product and the team
- Collaborate with a multidisciplinary team to scope, design, concept test and deliver innovative solutions
- Assist with the development of business cases and operating plans
- Assist in the development of materials to communicate progress to executives
Supervisory/Interpersonal- Experience Required
- Able to influence and manage internal and external stakeholders
- A good track record of interfacing with direct and third-party suppliers delivering services in onshore/offshore model
Qualifications
- BA/BS degree or equivalent work experience
- 5-8 years of product management experience
- Experience in Salesforce preference is at least 5 years, and also experience with Energy and Utilities Cloud
- Experience leading larger product teams, delivering in a multi-squad product model
- Experience using influence without authority in the broader organization to unblock product teams
- A strong understanding of agile development methodologies and the software development lifecycle
- A demonstrated and focused desire to build products and services that customers will love
- Excellent communication (written and verbal) as well as storytelling skills
- The capacity for self-motivation, independent initiative and creative problem-solving
- The ability to manage time and schedules to meet deadlines
- The ability to thrive in a fast-paced and intellectually demanding environment
Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.